1. Q: Are you a factory or a trading company?

A: We are a direct manufacturer specializing in warehouse racking systems and display solutions. With over 15 years of manufacturing experience, our factory is dedicated to providing high-quality storage racks and customized display stands for global customers.

2. Q: Where is your factory located?

A: Our manufacturing facility is located in Nanjing, Jiangsu Province, China, with advanced production equipment and experienced technical teams to ensure stable quality and efficient delivery.

3. Q: What is your delivery time?

A: Our standard production lead time is usually around 20 days. The exact delivery schedule may vary depending on order quantity, product specifications, and customization requirements.

4. Q: What trade terms do you accept?

A: We mainly work with EXW and FOB terms. However, we can also provide other trade solutions according to customers’ requirements, such as CIF or other agreed terms.

5. Q: Can you manufacture products according to customers’ designs?

A: Yes. We have strong customization capabilities and rich experience in designing and manufacturing storage racks and display systems based on customers’ drawings, specifications, or project requirements.

6. Q: Do you produce shelves with different materials?

A: Yes. Our main products are made of high-quality metal materials. According to different applications and design requirements, we can also combine materials such as wood, acrylic, glass, titanium alloy, and other decorative materials to create functional and attractive storage or display solutions.

7. Q: What are the differences between a main rack and an add-on rack?

A: A main rack is the initial standalone unit consisting of two upright frames, while an add-on rack shares one upright frame with the previous bay and is used to extend the storage system.
For example, a 10-bay racking system normally includes 1 main rack and 9 add-on racks, which helps reduce cost and maximize storage space.

8. Q: How do you pack your products?

A: Our racks are usually packed in flat-pack form with protective film, bubble wrap, or export-standard cartons to save shipping space and ensure safe transportation. Wooden cases or customized packaging solutions are also available according to customer requirements.